How deposits and withdrawals work with us

Our accepted payment options

As a GB player, you have access to a range of trusted payment options when you fund your account or request a withdrawal. We have selected methods that are widely used by players in the UK market, so you can transact in a way that suits your preferences. The table below summarises the key details for each method we support.

Current availability and specific limits may change — visit the official site for the most up-to-date details on each method.

Making a deposit

Adding funds to your account is the first step before you can play. We accept Visa for both deposits and withdrawals, and Mastercard is accepted for deposits. E-wallet methods such as Skrill and Neteller give you an additional route, and bank transfer is available for players who prefer traditional banking. Choosing the right method depends on your personal preferences, your bank's own policies, and how quickly you want funds to appear in your account.

Steps to complete a deposit

Before making your first deposit, you will need a verified account. Once logged in, navigate to the cashier area and select your preferred method. Enter the amount you wish to deposit, fill in the required payment details, and confirm the transaction. We recommend using the same method for both deposits and withdrawals where possible, as funds may be returned to the original payment route.

Deposit limits are available so you can manage how much you add to your account each day, week or month. These are part of our responsible-play tools and can be adjusted through your account settings. See our responsible gambling page for full details on the tools available to you.

Requesting a withdrawal

When you are ready to withdraw your winnings, the process mirrors the deposit flow. Go to the cashier, select your preferred withdrawal method, and enter the amount. Withdrawals are subject to verification checks before they can be approved, and the time it takes to receive your funds varies by method and is governed by the official terms. For current timeframe details, please see the official site.

Withdrawal routing and method matching

A standard practice across regulated casino environments is that funds are returned to the original deposit route. If you deposited using Visa, your withdrawal will typically be directed back to the same card. If you used Skrill or Neteller, the payout returns to your e-wallet account. Bank transfer withdrawals follow your bank's own processing schedule. This policy helps protect against fraud and ensures your Spinkong payout reaches the right destination.

If your preferred withdrawal method is unavailable or a routing issue arises, our customer support team can guide you through the available options. We aim to make every Spinkong payout as straightforward as possible for our GB players.

Verification and account security

Account verification is required before your first withdrawal can be processed. This is a standard Know Your Customer procedure that applies to all players regardless of the amount they wish to withdraw. Identity verification helps us confirm account ownership and comply with our obligations under applicable regulations.

What documents you may need

To complete verification, you will typically need to submit a form of photo identification — such as a passport or driving licence — along with proof of address dated within the last few months. If you are using a payment card, you may also be asked to verify ownership of that card. Documents can usually be uploaded directly through your account area or sent to the support team.

We recommend completing verification early — before you request your first withdrawal — so there are no delays when you are ready to access your funds. If you have questions about the process, our support team is available via live chat to assist with payment queries.

Keeping your payment details up to date

If you change your preferred payment method, you may need to go through an additional verification step for the new method. This protects you and ensures that only authorised methods are linked to your account. Customer support can help you track a pending transaction or resolve a verification issue should one arise during the process.

How payment processing works

Once a withdrawal request is submitted, it enters a review queue where it is checked against your account status and verification records. The time the funds take to arrive depends on both our internal processing and the timeline of your chosen payment provider. Cards and bank transfers typically take longer than e-wallet methods due to the additional steps involved in inter-bank clearing.

Provider processing and external timelines

E-wallet providers such as Skrill and Neteller operate their own internal clearing processes. Once we dispatch a payment to the e-wallet network, the provider completes its own processing before funds appear in your e-wallet balance. Bank transfer timelines depend on both our payment partner and your own bank's processing schedule, which can vary significantly.

We do not control the external leg of any payment journey once it has left our system. For the most current information on expected timelines, please refer to the official site terms or contact our support team directly.

Payment options for GB players

The GB market has specific expectations around payment security, speed, and method availability. The Spinkong payment methods we offer are chosen to reflect the most commonly used options among UK players, from well-known card networks to established e-wallets. We operate under a Curaçao licence and follow the payment routing and verification standards that apply to our player base.

Whether you prefer to use a debit card, an e-wallet, or a bank transfer, the goal is a straightforward, low-friction experience every time. If a method you use regularly is not listed, we recommend checking the official site for the most current list of accepted options, as our available methods are subject to change.

For related information on how your account balance interacts with promotional offers, visit our bonus types page or the wagering requirements guide. For general account questions, see our FAQ.