Frequently Asked Questions at Spinkong

Your questions, answered

Whether you are new to Spinkong or a regular player, you will find the answers you need right here. Our Spinkong FAQ covers everything from setting up your account and navigating our game catalogue to understanding bonus terms, depositing, withdrawing and staying in control of your play. We have organised the most common Spinkong help topics into clear sections so you can jump straight to what matters to you. If your question is not listed, our Spinkong support team is always on hand.

Getting started with your account

Opening an account with us is straightforward. You provide your name, date of birth, address and contact details, then confirm your email address to activate the account. Once registered, you can log in and browse our full game catalogue before making your first deposit.

Account verification

Identity verification confirms that account holders meet age and eligibility requirements under GB rules. You will be asked to upload documents that confirm your identity and address — standard items such as a passport or driving licence and a recent utility bill or bank statement. Account verification is required before withdrawals can be processed, so we recommend completing this step early to avoid any delay when you are ready to cash out.

Logging in and managing your profile

Once your account is verified, all settings are managed from the account area. You can update your contact details, set spending controls and access your transaction history at any time. If you ever have trouble logging in, our customer support team is on hand to help with account queries, technical issues and payment questions.

Our game catalogue

We carry a broad range of titles across slots, live dealer tables and table games. Our game library draws on content from NetEnt, and Microgaming titles feature in our catalogue alongside games from Evolution and Pragmatic Play. This mix means you will find everything from classic video slots to progressive jackpot reels and live casino experiences in one place.

Slots and video slots

Slots make up the largest section of our catalogue. You can filter by theme, volatility or provider to find a style that suits your session. Each game page shows the return-to-player percentage so you can make an informed choice before you start. New titles are added regularly, so there is always something fresh to explore on our slots page — visit our slots section for the full listing.

Live dealer and table games

Evolution powers a range of our live dealer tables, covering roulette, blackjack, baccarat and game-show formats. These tables stream in real time from professional studios, giving you a genuine casino atmosphere from your browser. You can browse all available live tables on our live dealer page.

Deposits and withdrawals

We support a range of payment methods for GB players. We accept VISA for both deposits and withdrawals. Mastercard is among the payment methods we support, and Skrill is available as a payment option on our site. Neteller is also supported for deposits and withdrawals, and bank transfer is available as an additional withdrawal route. For full details on limits and processing steps, see our payment methods page.

Processing times vary by method and are governed by our official terms. We recommend visiting the official site for current details on any minimum or maximum transaction amounts. Withdrawals require completed account verification before they can be released.

Bonuses and promotions

We offer a deposit bonus as part of our promotions, and free spins form part of our promotional offering. A no deposit bonus is among the promotions we run from time to time. Our loyalty program rewards regular players over time, giving you more reasons to keep coming back. For an overview of everything currently available, head to our promotions page or read about specific offer formats on our bonus types page.

Wagering requirements explained

All bonuses come with wagering requirements that must be met before winnings can be withdrawn. A wagering requirement is a playthrough multiple — it tells you how many times the bonus value must be wagered before a withdrawal is permitted. We encourage every player to read the full terms attached to any promotion before claiming it. Our wagering requirements page explains the mechanics in plain language.

Playing on mobile

Our site is built to work smoothly on smartphones and tablets through your mobile browser, with no download required to access the catalogue. The layout adjusts to your screen size automatically, so slots, live dealer tables and account management are all accessible on the go. For guidance on getting the best mobile experience, visit our mobile casino page. We recommend checking the official site for the most current details on device compatibility and any additional options that may be available.

Responsible gambling and account safety

We take player safety seriously and offer a suite of tools to help you stay in control. Deposit limits can be set from within your account settings, allowing you to cap how much you put in over a chosen period. Cooling-off periods are available if you need a temporary break from play. Self-exclusion is available for players who wish to close access to their account for an extended period. These tools are accessible at any time through your account or by contacting us directly. Further guidance is on our responsible gambling page.

Our licence and operating standards

We operate under a Curaçao licence, which sets the framework for how we handle player funds, data and fair play standards. If you have questions about our terms or how we operate, please read our terms of service or contact our support team directly for clarification.

Contacting Spinkong support

We want every question resolved quickly. Our support team is available around the clock via live chat and email. You can reach us via live chat for immediate assistance, or send an email if your query is less time-sensitive. Whether you need help with a payment, a question about a bonus or guidance on responsible play tools, the team will respond as promptly as possible.